How To Apply

 

Role: IT Support Analyst 

Location: City of London (currently home-based)

Salary: Competitive

We are looking for talented, brilliant minds to join our Support Services team based in Shoreditch, London.  You will be a University graduate, preferably with a relevant qualification at 2:1 or above. You will have a burning desire to progress, learn, develop and show off your amazing skills in troubleshooting and resolving IT issues across our broad range of clients.

The role is based on a shift pattern, providing support from 8 am to 7 pm, 5 days a week, and 9 am to 5 pm on a Saturday.

There is the option of providing out-of-hours cover for all clients until 10 pm, 7 days a week (once probation is passed).

 

The role and its responsibilities:

In the role of IT Support Analyst, you will be responsible for:

  • Customer focus
  • 1st and 2nd line level IT support to our clients
  • Covering a broad range of technologies:

    • Microsoft Operating Systems
    • Microsoft Office suite
    • Office 365 apps and services
    • Installation of applications
    • Configuration and deployment of desktops, laptops, mobile, and tablet devices
    • Active Directory account management
    • Endpoint protection technologies
    • Assist clients with the enrolment of cybersecurity tools
    • Backup technologies

  • Use our extensive suite of integrated tools to manage and update Support Service incidents, remote support tasks, and client documentation portal. 
    This toolset includes:

    • ConnectWise
    • Mimecast
    • Proofpoint
    • Cisco Meraki
    • Heimdal Patching & AntiVirus
    • Broadsoft phone platforms

  • Respond to alerts generated from our monitoring tools

Your skills:

  • University graduate, 2:1 or above
  • Clear and concise communicator
  • Prioritise and manage your own workload to handle multiple open incidents
  • Work as an integrated member of our client support ecosystem, supporting senior support team members and infrastructure teams as required.
  • Continually seek to learn and stay current with the latest technology

Benefits:

  • Eligible for annual performance bonus and pay increase (once successful probation period has been completed)
  • Company pension scheme
  • Personalised training and development plan
  • Critical illness, income protection, and life assurance
  • Corporate discounts and incentives via Perkbox membership
  • Monthly social events

Experience would be preferable, training formally and on the job will be provided as necessary.

To apply please send your CV with a brief introduction.

 

 

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